06 Apr How to Improve the Quality of Your Company’s IT Services
Information Technology is one of the fastest-growing business sectors in today’s economy. This has happened because technology has become an indispensable part of the business landscape. However, as a result, the competition in the Information Technology sector is more serious than ever. This means that you, as a business, have to do a better job of improving the quality of your IT services. How can you do that? Here’s a look at three specific ideas.
Look at Your Customer Needs
Surveying your customers and getting their honest feedback about what they need can be very helpful in determining how to improve the quality of the IT services that you offer. How you solicit this feedback is very important, and you have a wide range of options, including surveys, interviews, questionnaires, formalized focus groups, and more. Whatever you do, approach this information solicitation as a real, formal process, not something haphazard that you invent on the fly. This is important information, and you need to take how you collect it seriously.
An obvious example is network security and defending against the myriad of risks that come with being connected to the internet, such as viruses, cybercriminals, and spam. Network security prevents unauthorized access and your customers may point out that they may feel more secure with a stronger firewall, more frequent network scans, or different antivirus software.
Falling out of touch in any business is dangerous, but in the Information Technology world, it’s fatal. In this line of work, you must constantly do everything you can to ensure that you remain in touch with the latest technological trends.
Thankfully, there is no shortage of processes that can put you in a position whereby you are able to stay up to date. For example, the Six Sigma method seeks to improve quality and reduce defects in company processes. Indeed, for decades, Six Sigma has proven to be an extremely popular method by which companies evolve and improve.
An example of staying up to date is utilizing cloud services to replace on-site servers. These are widely popular for their ease of use, scalability, low investment cost, and added security.
Ask Your Employees
Asking your employees for their input can be an invaluable way of determining how you can do a better job when it comes to your IT Services. Understandably, employees may be nervous about giving unfettered feedback. However, fortunately, there are services you can use to anonymously solicit their feedback. If you do that, you increase your odds of getting honest, useful information. Your employees will have valuable insight into security concerns and areas of outdated
Information Technology is more important today than ever before. More to the point, this means you have to do everything you can to evolve and improve your Information Technology services. Doing the three steps above will dramatically assist you in actually delivering a high-quality product to your customers. Improving the quality of your IT services takes real effort and work, but it absolutely can be done.
A great starting point is asking for feedback on help desk services such as troubleshooting printer issues or network connectivity. Employees can also provide valuable insight into training, such as when showing them updates of a new operating system or how to safely perform a function.
Managing IT Easily
Need help managing IT services in a secure, central location? Utilize CyberWatch to ensure none of your tasks go unaddressed. Use our content library to ensure compliance with industry standards and regulations, setting tasks for staff to perform regular updates, penetration testing, etc.