Support Levels
See the level of support offered with RiskWatch platforms below.
Free Support
- Email Support
- Bug Fixes- in Minor Releases (within 2-4 weeks)
- “Stopper” Fixes- within 24 – 72 hours
- Online help & documentation
- Online training materials
*Upgrade to Paid for $500 per 4 hours of developer support, implementations, or training.
Paid Support
- Mon-Fri 7:30 a.m. – 4:00 p.m. EST - Web meeting live support
- Web meeting live support
- 24/7 Support
- Email and phone
- Bug Fixes – in closest Minor Releases (within 2 weeks)
- “Stopper” Fixes – within 24 hours
- Dedicated Personal Support Representative
- One-on-one web training
- Online training materials