Support Levels - RiskWatch

Support Levels

See the level of support offered with RiskWatch platforms below.

 

Free Support

  • Email Support
  • Bug Fixes- in Minor Releases (within 2-4 weeks)
  • “Stopper” Fixes- within 24 – 72 hours
  • Online help & documentation
  • Online training materials

 

 

*Upgrade to Paid for $500 per 4 hours of developer support, implementations, or training.

 

Paid Support

  • Mon-Fri 7:30 a.m. – 4:00 p.m. EST
    • Web meeting live support
  • 24/7 Support
    • Email and phone
  • Bug Fixes – in closest Minor Releases (within 2 weeks)
  • “Stopper” Fixes – within 24 hours
  • Dedicated Personal Support Representative
  • One-on-one web training
  • Online training materials

Support@riskwatch.com

1-800-360-1898