Sales · Pricing · Demo
Talk to sales
New evaluations, pricing, RFPs, framework + module scoping, security questionnaires, and procurement walk-throughs. Same-business-day reply, demo booked within 48 hours.
Most inquiries answered in 4 business hours
Contact RiskWatch.
Sales, customer success, security disclosure, partner program, or press, pick the right path below and your message lands with the right team. Sales replies same business day. Customer support replies on your SLA. Security reports get acknowledged within 24 hours.
Pick the right path
Five routes to the right RiskWatch team.
Each mailbox routes to a named owner with a published response SLA. No general inbox triage, no ticket lottery.
Customer Success
Existing customer support
Platform questions, framework configuration, evidence imports, user provisioning, audit prep, and SLA-bound issues. Tickets are tracked; responses follow your contracted support tier.
Responsible Disclosure
Security disclosure
Reporting a vulnerability, security observation, or potential incident affecting RiskWatch or our customers. We acknowledge within 24 hours and commit to remediation timelines per /security/.
Channel · MSP · Integrator
Partner program
Resellers, regional integrators, MSPs, audit firms, and consultants who want to deliver RiskWatch implementations or co-sell on regulated accounts. Reply within 2 business days.
Press · Analyst · Media
Press and media
Journalists, industry analysts, and conference organizers needing a briefing, a quote, leadership availability, or speaker submissions. PR-bound responses within 1 business day.
Other ways to reach us
Prefer email or phone?
Forms aren’t for everyone. Reach out directly, we route just as fast.
Response time
Sales, within 1 business day.
Support, per your SLA, typically same-day.
Partnerships, within 2 business days.
Where to find us
Three offices, one platform team.
RiskWatch has been operating from Newport, Rhode Island since 2002. Regional teams in London and Singapore cover EMEA and APAC business hours.
USA · Headquarters
Newport, RI
United Kingdom
London, UK
Asia-Pacific
Singapore
All three offices route through one global on-call rotation. After-hours severity-1 issues from any region are picked up within the contracted SLA, regardless of which office you originally engaged.
Customer support tiers
Three SLA-backed support levels.
Every paying customer gets at least Standard. Premium and Enterprise add faster SLAs, more channels, and dedicated personnel. Tier is set in your order form, not the support queue.
Standard
Included with every subscription
First response
1 business day · email
Channels
- Email · support@riskwatch.com
- Knowledge base · self-serve
- 24×5 weekday coverage
- Unlimited tickets, no per-seat caps
- Framework + control library updates
- Quarterly product roadmap webinar
- Community-tier release notes
Best for: Smaller GRC teams running 1–3 frameworks with a flexible audit cadence.
Premium
Most popular for regulated SaaS + healthcare
First response
4 hours · 24×7 email + phone
Channels
- 24×7 email priority queue
- Direct phone line
- Critical-incident pager
- Every Standard feature
- Quarterly health-check + assessment review
- Named technical account contact
- Pre-audit configuration review
- Custom evidence-import assistance
Best for: Mid-market teams running 3–8 frameworks with active audit cycles.
Enterprise
Dedicated CSM + private Slack
First response
1 hour · 24×7 critical · CSM
Channels
- Dedicated Customer Success Manager
- Shared private Slack / Teams channel
- Quarterly executive business review
- Onsite or virtual training
- Every Premium feature
- Unlimited admin training credits
- Custom report + dashboard development
- Tabletop exercise facilitation
- Procurement + DPA fast-track
- Audit-day on-call (per arrangement)
Best for: Enterprise + critical infrastructure teams running 8+ frameworks across multiple business units.
Need every detail in one place? Compare all features
Contact FAQ
Quick answers before you write.
The five questions most contact-form visitors ask before they hit send.
Trusted by 1,500+ risk and compliance teams
Still hesitating?
Most inquiries answered in 4 business hours.
Real humans, real product knowledge, real ownership. Every email lands in a named queue with a published SLA, no general inbox triage. Prefer to talk it through? The phone line is staffed during US business hours and rings the same team that answers email.
Or call US: +1 941-500-4525
4-hour median reply
during US business hours
Named owner per inbox
no triage queue
Published SLA per tier
Standard · Premium · Enterprise
Same team answers calls
phone routes to email queue